Contact & support
Questions about the game, a purchase or your information?
support.rushout@gmail.comHelp us find the problem
Please include your game version, phone model, Android or iOS version and a short description of what happened. A screenshot is helpful. Do not send passwords, card details or unrelated personal information.
Report an inappropriate player name
Player names must not include hate speech, harassment, threats, sexual content, impersonation or private contact information. To report a problem, email support.rushout@gmail.com with the subject “Rush Out player report”. Include the displayed name, public short player code if available, approximate date and a brief explanation. Hide unrelated personal information in any screenshot. Do not send passwords or sign-in codes. Reports are reviewed by the developer. You can also use Block in the friend profile to block friendship interactions from that player.
Request Rush Out account deletion
You can request deletion of your Rush Out online account and associated data without reinstalling the game. Email support.rushout@gmail.com with the subject “Rush Out account deletion”. Include your platform, in-game display name and, if available, the player/account identifier shown by the game. We may ask you to verify ownership using the linked platform account. Never send your password, payment card details or authentication tokens.
Once ownership is verified, deletion removes developer-controlled online profile and league records. On Android it also removes purchased Coin/booster balances and transaction records after pending transactions are resolved. Those purchased balances cannot be restored to a new account. Your local campaign and game-earned resources are preserved. On iOS, locally recorded purchases are preserved. Google, Apple and Unity may retain records they control independently.
In-game deletion is processed automatically and can take several hours, including service retries; an accepted or pending request is not yet complete. Email requests require ownership verification first. A private status receipt remains valid for 30 days after the request. We confirm completion only after verifying removal. See our privacy policy for details.